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IT Service Desk
Centralized intake, routing, status, and history for BAI Capital IT requests. This is the Phase 0 scaffold — authentication and request workflows land in later issues.
Requester
Submit tickets, track your own requests, and use the idea board. Available to every authenticated employee.
Agent
App owners get an “assigned to me” queue and can fulfill, resolve, and comment on assigned tickets.
Admin
Full visibility: triage, assign/reassign, manage services and owners, and convert ideas into tickets.